Reservation Polices
Rental Policies
Booking Requirements
- Primary guest must be at least 25 years old.
- The individual making the reservation must occupy the property for the duration of the stay.
- Government-issued photo ID may be required prior to check-in.
- Reservations obtained under false pretenses may be canceled without refund.
Payment Policy
- Full payment is due at the time of booking unless otherwise stated.
- Security deposits, incidentals, or hold authorizations may apply depending on the property and stay length.
- Rates, fees, and taxes are subject to change until reservation is confirmed.
Cancellation Policy
- Full refund for cancellations made 14+ days before check-in.
- 50% refund for cancellations made 7–13 days before check-in.
- No refund for cancellations made within 7 days of arrival.
Check-In / Check-Out
- Check-in: 3:00 PM
- Check-out: 11:00 AM
- Early check-in or late check-out may be available for an additional fee and must be approved in advance.
- Unauthorized late checkout may result in additional charges.
Occupancy Limits
- Maximum occupancy limits are strictly enforced.
- Only registered guests are permitted on the property unless approved in advance.
- Parties, events, large gatherings, and unauthorized visitors are prohibited.
Quiet Hours
- Quiet hours are from 10:00 PM to 8:00 AM.
- Excessive noise, disruptive behavior, vulgar conduct, or disturbances to neighbors may result in immediate termination of the stay without refund.
Smoking Policy
- No smoking or vaping inside the property.
- Evidence of smoking indoors will result in additional cleaning and deodorization charges.
- Dispose of cigarette waste properly and never in landscaping or planters.
Pet Policy for listings specifically listed as Pet Friendly
- Approved pets only. Max 2 pets.
- Pet fee may apply.
- Pets must be house-trained and properly supervised at all times.
- Guests are responsible for all pet-related damage, waste removal, and excessive cleaning.
- Pets may not be left unattended unless kenneled.
Property Use & Safety
- Guests agree to use the property responsibly and follow all posted rules.
- Rearranging furniture, tampering with equipment, or misuse of amenities is prohibited.
- Use of fire pits, grills, hot tubs, ladders, lofts, pools, docks, or outdoor amenities is at guest’s own risk.
- Tiny homes include compact spaces, ladders, lofts, and elevated sleeping areas that may present safety risks for children, elderly guests, or mobility-impaired individuals.
Damage Policy
- Guests are financially responsible for damage caused during their stay beyond normal wear and tear.
- Missing items, excessive cleaning, stains, smoke remediation, unauthorized pets, or rule violations may result in additional charges.
- Damage must be reported immediately.
Maintenance & Mechanical Failures
- While every effort is made to maintain all amenities, occasional outages or equipment failures may occur.
- Refunds are not guaranteed for temporary interruptions involving:
- Internet/WiFi
- Cable or streaming services
- Appliances
- HVAC
- Utilities
- Hot tubs or pools
- Hosts will make commercially reasonable efforts to resolve issues promptly.
Weather & Natural Conditions
- Many properties are located in coastal, wooded, or rural environments.
- Guests may encounter insects, wildlife, uneven terrain, weather-related debris, or temporary environmental conditions common to outdoor destinations.
- No refunds are provided for naturally occurring environmental conditions.
Host Access
- Host or maintenance personnel may enter the property when reasonably necessary for emergency situations, repairs, maintenance, or rule enforcement.
Liability Waiver
- Guests assume all risks associated with use of the property and amenities.
- Host is not responsible for accidents, injuries, illness, theft, loss of valuables, or damage to personal property occurring during the stay.
- Guests agree to supervise children and use all amenities responsibly.